Cruise Lines

It is always great to visit former colleagues onboard whilst they are visiting ports and destinations to where we are

On the conclusion of every ship visit we write a detailed summary outlining all elements of the operation through to recommendations and if appropriate non-conformities relating to company standards

Its important to also remember those crew members that we dont always see especially those behind the scenes that make sure every ship sails smoothly.

No better way to full understand what is happening within service then to actually take over the entire dining room onboard a ship.  With the blessing of Mark the Maitre' D of course

A fun evening with the Bar team from the Saga Sapphire in relation to upselling and service standards.

Working alongside ships management to introduce a new Safety Management System to the entire fleet and crew in a time sensitive time frame

One of the largest groups to have competed Train the Trainer with Fred. Olsen Cruise Line, completed over a number of days so as to ensure minimal impact of guest service.

With the launch of two new ships in 2019 & 2020 the team at SHI worked closely with the shipboard teams in developing and enhancing the skills of the Officers & Senior Managers on board.  Certificates presented by Captain Julian Burgess

Working closely with the crew from Fred. Olsen Cruise Line on building a base in which to train future and new crew for the fleet.

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.